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7 open positions
Software and Trading Support Engineer
| Type of contract: | Permanent position (CDI) |
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| Location: |
Paris area
RER A - "Rueil-Malmaison" (15 min from "Étoile" / 20 min from "Les Halles") |
| Teleworking: | 1 to 3 days per week |
| Start time: | As soon as possible |
| Salary: | > 50 k€ gross (all benefits included) Significant increase possible from 2nd year, based on results. |
|---|---|
| Experience: | Not required - job open to recent graduates. |
| Job level: | Cadre |
Job description
The Software and Trading Support Engineer is responsible for analyzing and resolving technical incident tickets relating to our platforms and order placement systems. Working closely with the development and compliance teams, you will implement innovative technical solutions that will improve the quality and performance of our platform, thus contributing directly to customer satisfaction.
Key responsibilities
- Thoroughly investigate all incidents related to trading and the order placement systems.
- Resolve technical issues in collaboration with development teams.
- Write clear and precise reports concerning these incidents for our clients and for our compliance department.
- Identify recurring problems in the use of our software and/or our services and propose ideas for improvement.
- Analyze customer feedback to improve the features and user experience of our software.
- Contribute to improving help manuals, videos, FAQs, and other help resources.
Profile sought
- Fluency in written and spoken English and French.
- Strong analytical, synthesis and communication skills, enabling you to effectively solve technical problems in a collaborative environment.
- Ability to work effectively with cross-functional teams to resolve technical incidents.
- Ability to manage several projects at the same time in a dynamic environment.
This position is open to both recent graduates and more experienced candidates.
What we do
We create software for retail and professional traders to help them perform in their Trading.
Our goal is to provide our customers with the best analytical and trading tools combined with one of the most competitive brokerage offers.
As part of a team of passionate people offering independence and responsibility, benefit from a great working environment to make the most out of your career.
Our company benefits from a high end image and active investors appreciate us for our constant technological innovation and financial expertise, which is recognized by our clients.
Founded in 2001
by two friends
from university
Employees
users worldwide
orders executed in 2022
ProRealTime
30 avenue Edouard Belin, 92500 Rueil-Malmaison<
Our offices are right next to the RER station, in a pleasant and lively district with many restaurants, parks and a walkway by the Seine river.
By public transportation :
- Take the RER A towards "Saint-Germain-en-Laye"
- Get off at the stop "Rueil-Malmaison"
- Exit "Rue des deux gares"
Our offices are across the street less than 200 meters away.
