Contact us
You can also call us at +44 20 3868 8510
If you encounter an issue with ProRealTime Web, you can send a technical report directly from the app.
This will allow our support team to analyse the situation faster to provide assistance.
To send a technical report from your ProRealTime Web app:
- Click on the "Support" icon located at the bottom right of the app
- Explain the issue you are having in the text box, giving as much details as possible.
- Click on "Send report".
If you encounter an issue with ProRealTime Mobile, you can send a technical report directly from the app.
This will allow our support team to analyse the situation faster to provide assistance.
To send a technical report from your ProRealTime Mobile app:
- Click on the "..." icon from lower right of the screen
- Select "Support"
- Explain the issue you are having in the text box, giving as much details as possible.
- Click on "Send report".
Close a position and/or cancel an order:
Below you will find instructions on how to contact the account-holding broker, which are particularly useful in emergencies.
If you need to close a position or cancel an order by phone, you can also call Interactive Brokers at the numbers below.
Phone: (Monday to Friday, London time)
- before 8:00 a.m.: +852 2156 7999
- from 8 a.m. to 5 p.m.: +41 41 562 0902
- after 5 p.m.: +1 203 618 7791
Please note that orders placed by telephone are subject to additional fees.
- Follow the instructions available at the following link: https://www.help.saxo/hc/en-us/articles/360001255683-How-do-I-request-support